The Buzz will be ceasing operations from the 20th of January 2020.
For existing customers, your service will still be operational until 20th January 2020.
More updates about your service has been released 22nd November 2019, including an exciting mobile offer!
From all of us at The Buzz, we would like to take this opportunity to thank you for being a part of our journey.
What does this mean for my Buzz service?
Your Buzz service will be disconnected on the 20th of January 2020. That means you will no longer get reduced-cost voice calls going through The Buzz.
You will be able to keep making and receiving calls, however calls will go through your normal home phone service at the standard applicable rates.
What should I do with my BuzzBox?
If you have a BuzzBox, please unplug this from your home phone and safely dispose of it. There is no need to return the BuzzBox to us.
If you don't remove your BuzzBox, you may not be able to make calls through your landline, including calling the emergency services (000).
When will I get my last invoice?
You will receive your final invoice in January 2020. This invoice will cover your usage up until the 20th of January 2020.
What should I do if I have an automated payment set up for my Buzz services?
You will have to contact your bank to cancel these automated payments once your final invoice is paid. If you don't have automated payments set up, there is no need to take action.
How can I keep making affordable calls?
If you're looking for great value, our sister company Pennytel offers mobile plans coupled with real human customer service. Enjoy unlimited calls and texts to standard numbers in Australia with plans starting from $10.99/mo.
As a Buzz customer, we have a special promotion to share with you.
Across Pennytel's range of mobile plans, Buzz customers can get 30% off for 4 months, starting from the 22nd of November 2019 and ending on the 31st of January 2020.
Just use promo code Buzz30 at the online checkout or when calling the Pennytel sales team on 1300 242 096 to take advantage of this special offer. Plans must be activated prior to the 15th of February 2020.
Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
Find out more at: https://pennytel.com.au/buzz
If you have any questions about The Buzz, please call 1300 552 889 between 8:00am to 6:00pm AEST, Monday to Friday.